Delivery & Returns

DELIVERY RATES 

Canada & U.S.A.

  • In-store pick up (no shipping): FREE
  • Standard shipping (purchased items up to $75): $12
  • FREE shipping when you spend $75 and up

Rest of World

  • International shipping (up to 20kg): $20

Please e-mail info@pure-health.ca or phone us at +1 416-923-6663 if you require special and/or urgent delivery. We will do our best to accommodate your needs. 


RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, we won't be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pure-health.ca and ship your item to: 60 St Clair Ave East, Suite 1004, Toronto ON, M4T 1N5.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


SHIPPING
 

For returns, you should mail your product to:
Pure Health  
60 St Clair Ave East, Suite 1004,
Toronto, ON M4T 1N5
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.